Questions
How do you set your rate?+
Our rates are based on the National Bank of Rwanda's official rates for the day. You always see the exact rate, and exactly what you'll receive, before you pay.
How long does it take?+
Once your payment arrives, usually a few minutes during our hours. Outside them, first thing the next morning. You can follow every step on your order page, and we email you when the money is sent.
Why do I need to verify my ID?+
Exchanging money is regulated, and checking who our customers are keeps fraud and money laundering out. You do it once, with your national ID or passport and a selfie.
Why is my MoMo amount a few francs more than my quote?+
We add a few francs (up to 99) to make every payment unique, so we can recognise yours instantly. That's the only reason.
Can I send dollars to someone else's account?+
Not yet. For everyone's safety, the bank account you receive into must be in the same name as your verified ID.
What if I paid after my quote expired?+
Contact us with your order code. If the money arrived, we'll either complete it at the original rate or send it back to you.
Which currencies can I exchange?+
US dollars today. Euros, pounds and more are coming soon; you'll see them switch on in the rates table.
Still have a question? Email support@xendlylabs.com
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